How to hire for customer support
Managing people is hard and hiring people is even harder. You can’t hire someone based on just their experience and skills, you also have to make sure that they’re a good fit for the team and the role....
View ArticleWelcoming our 30,000th customer
Four years ago, when we quit our jobs to start Freshdesk, we weren’t looking to change the world. We just wanted to build simple customer support software that would do its job well and not bankrupt...
View ArticleCelebrating 50,000 customers and our first acquisition
I’m happy to announce that, a few days ago, Freshdesk acquired its 50,000th customer. The journey to 50,000 customers has been a phenomenal ride for everyone at Freshdesk and not just because of the...
View ArticleSay Hello To Frilp, Our Second Acquisition
One of the things that I’m really excited of at Freshdesk is that there’s always something amazing waiting to happen around the corner – a new milestone, an innovative feature, sometimes even an...
View ArticleHappy birthday, Freshdesk!
Freshdesk turns five today. And what a ride it’s been! Feels like it was just yesterday that I was on Hacker News, and wondering if I should take up this opportunity… A lot of amazing things have...
View ArticleSupporting customers through difficult times
Over the last week, if you experienced delays in our customer support, please accept my sincere apologies. Chennai, which is my home city, and the home of Freshdesk’s Development and Operations center,...
View ArticleMeet Hotline – our new in-app customer engagement platform
I’m delighted and super excited to bring you Hotline, our new in-app customer engagement platform, and the third product to come out of the Freshdesk stable. Last October, a few weeks before we...
View ArticleSay Hello To Our Fifth Acquisition, Airwoot
At Freshdesk, there is always something exciting happening around the corner and today, I am pleased to announce to you that we’ve made our fifth acquisition – a smart social customer support tool,...
View ArticleInside story of why we built Freshsales
Today is a very proud moment for all us at Freshdesk as we announce our brand new CRM product, Freshsales. It is the fourth addition to our lineup, which already includes Freshdesk, Freshservice, and...
View ArticleRebuilding Freshdesk – 6 years and 100,000 happy customers later
“Your UI is so 2010”The entire room was shocked. When our Sales engineer Vikram presented a slide with this quote from a customer – he suddenly had the complete attention of our Product team. We had...
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